This month we sent a survey to our most important clients and contacts asking them to take a look at what we do and answer the question Is Everything Peachy?  This has proved to be an extremely valuable exercise; we always strive to do better and make improvements where we can, therefore getting direct feedback is very important to us.  We believe it’s the key to building solid long-term customer relations.

Data that makes a difference
From the data we’ve generated we’re pleased to say that 97.62% of you would happily recommend us to your own contacts.  That’s really important to us because a direct referral is so valuable.

Overall you rated us 9.34 out of 10 for the service we provide across stand build, event services and sale & hire. We’ve picked out a few comments that sum up the spirit of the responses:

“Fabulous, friendly service. Lots of support as I was new to this type of event. Lots of useful information sent to us to help us with layout. Would recommend to all”

“You guys are great, it is great when you send drawing of the set up ideas as this helps us to visualise, you are always helpful on site on the day”

“You are always on hand and react very quickly to situations so I do not see any more that you can do at the moment”

“Your customer service and quality is what sets you apart”

We can honestly say there were no negative comments as such – but quite a few with constructive suggestions and new ideas that we will certainly implement as soon as we can. In other words, we’ll be looking to address the missing .66 of our service rating very soon!

Spa break winner announced
We’re delighted for one of our clients, Vickie Bazalgette (based in Central London) who has been lucky enough to win our £250 spa break prize draw as a result of responding to the survey.  Vickie said: ‘I was happy to complete the survey, as I personally find that feedback from others is a great way of sourcing new ideas’.  We couldn’t agree with her more.

As we work so hard in the events industry, we thought that adding the element of relaxation with a spa break seemed appropriate – it’s just a shame we couldn’t send everyone for a break but thank you to all our contacts who responded.